Statement of Purpose

Saffrons Residential Care Home
20 Saffrons Road, Eastbourne, East Sussex, BN21 1DU, tel. 01323 720430
Proprietors: Mrs Dagmar Williams RGN, and Mr Richard Williams, FIBMS

Aims and Objectives

Overall Aim: At Saffrons we aim to provide a comfortable, homely, safe environment tailored to the individual needs of each resident, whilst encouraging independence.

Specific Objectives

At Saffrons we endeavour to meet the following objectives:

  1. To give residents choice of their furnishings in their room, and to allow as much of the resident’s own possessions, pictures etc. at Saffrons as possible.
  2. To maintain a high standard of cleanliness and good decorative order throughout the house, whilst preserving the special ambience of Saffrons.
  3. To provide appetising and varied home-cooked meals, with most special diets or requests catered for.
  4. Residents are addressed as they choose, be it by their title or first name.
  5. Residents are treated courteously and good manners will always be observed.
  6. Staff respect residents’ privacy, dignity, choices and diversity.
  7. Staff always knock on a residents door and obtain a response, prior to entry.
  8. Each resident is encouraged to do as much for him/herself as they are able, and assistance with personal care will be given by trained staff if required.
  9. Residents are given the choice as to whether they wish to take charge of their own medication or not, with due consultation with their doctor.
  10. Residents are encouraged to express their opinions, choices and concerns.
  11. All complaints will be recorded and treated seriously by the manager. Residents will be informed of any outcome, where appropriate, promptly.
  12. All information received about a resident is treated in the strictest confidence.
  13. Residents are encouraged and assisted, if requested, in pursuing hobbies and other interests.
  14. We will arrange transport for doctors’ and other health appointments.
  15. Outings and social activities will be arranged, but it is each resident’s individual choice as to whether or not to participate.
  16. Residents’ visitors will always be made welcome, and offered refreshments.
  17. Residents are welcome to use the services of their own visiting chiropodists, opticians, dentists and hairdressers, etc.

Relevant qualifications/ experience of registered providers/ manager.

Dagmar Williams is a Registered Nurse. She had worked in the NHS for 10 years prior to becoming the proprietor and manager of Saffrons Care Home. She has attended various training courses from acute medical problems and care, to counselling skills. She has successfully completed the ENB 998 (teaching and assessing course) and her D32/33 award. Mrs Williams has also successfully completed the Advanced Management in Care award City & Guilds pass, ECAT grade distinction) as well as the Registered Managers Award level 4. She also holds a valid First Aid at Work certificate.

Richard Williams was previously the Chief Biochemist at Crawley Hospital, and he was chairman of the South West Thames Biochemistry Technical & Advisory Group. He had worked in the NHS for 16 years prior to becoming proprietor of Saffrons with Dagmar in 1994. As such they are subject to police checks, and other checks on their suitability as care providers/ manager.

Relevant experience and organisation of staff

Mr and Mrs Williams encourage the care staff to undertake NVQ training and many members of staff have now achieved, or are working towards, their NVQ level 2 or 3 qualifications. Usually, we have more than 50% of all care staff with these qualifications, exceeding the legal requirements. Staff also train in a wide variety of skills including food hygiene, basic first aid, infection control and fire safety.

Mrs D Williams (Proprietor/Manager) & Mr R Williams (Proprietor) are supported by:
Senior Carers:  Mrs Tracey Taylor, Mrs Kathy Cudal & Mrs Judy Moseley, plus a further 14 experienced care assistants, two cooks & two domestics

Services provided

Saffrons provides a home for older ladies and gentlemen of over 65 years of age. The range of residents’ needs which can be met at Saffrons include those of older, frailer people (previously category i). A degree of faculty loss can also be met, as can symptoms of forgetfulness, confusion and early to mid-dementia. Residents will always be assessed before admission to Saffrons, and we welcome the input of relatives and/or close friends.

Being a Registered Care Home, we are not registered to offer nursing care, nor does it does not have facilities for specific therapeutic techniques. However, our residents can and do receive visits from community nurses.

Normally, residents are admitted on a planned basis, following a pre-admission assessment Emergency admissions can be arranged, but these are normally effected with the support of appropriate health-care professionals. Residents are not expected to share double rooms with people they don’t know, and this helps maintain the privacy and dignity of residents.

Life at Saffrons

Saffrons benefits from a large, inviting lounge and many people comment on the friendly atmosphere in the home. This is conducive to various social activities, the most important of which is the ease of conversation between residents, and between residents and visitors. We have a weekly keep fit session, and regular hairdressing, nail manicures and chiropody services are available. Various games are organised including bingo, quizzes and crosswords and there is a monthly visits from the local church group. During the nicer weather minibus outings are organised. Participation is entirely voluntary, with residents welcome to spend time as they wish. Where practical, staff will help residents keep up hobbies or interests.

Residents will often be asked individually for suggestions about ways life at Saffrons can be improved. On occasions, residents meetings are arranged to discuss topics such as activities, entertainment, outings, meal choices and other issues.

There are twenty residents’ rooms at Saffrons, almost all of which (seventeen) have en-suite facilities, and four of which are of double size. Many of the rooms are individual and well in excess of the “National Minimum Standard” size.


One of our main priorities is to help residents maintain existing friendships, and so residents are welcome to have visitors at any reasonable times who will be offered hot drinks and snacks. This is very important for our residents; it makes them feel relaxed in the Home when entertaining visitors, and it encourages a greater frequency of visits.

Saffrons benefits from full accessibility for people with limited mobility, and has purpose-built disabled WC facilities available.

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