Terms & Conditions of Residency


Introduction

It is our aim to provide you with a warm, comfortable, home catering for your individual needs. We will respect your privacy at all times and we aim to help you remain as independent as possible. We undertake to consult you and/or your family together with others acting in your interest in all matters to do with your welfare, providing we have your consent to do so.

We appreciate the decision to move into residential care is a major one, and is not taken lightly. Therefore, the first few weeks of your stay should be regarded as a trial period.

Fees

The room fees are dependent on the room, and will be given in writing at the time of enquiry. The use of a bank’s Standing Order is usually the easiest method of payment, but other arrangements are available such as by cheque. Fees are payable four-weekly, in advance.

The fees are reviewed annually in December and are altered in January. Fees may also be reviewed if a resident requires more extensive care, or to help implement new requirements required by the registration authorities. We inform you or your power of attorney in writing of any change at least one month in advance. There may be discounts applied from time to time to the fees for care to reflect, for instance, contract purchasing by Social Services Departments.

It is our policy not to get involved in the handling of your finances, but we can help you run a small cash fund if required.

Services Provided

Fees include the provision of your room, all meals and snacks, heating, light, the use of other shared facilities, as well as help which may be required with personal care, such as dressing, bathing etc. Fees also include Council Tax. We undertake to launder towels, bed linen and items of personal clothing. We aim to keep your room clean and in good decorative order, and you are very welcome to bring your own furniture and pictures.

Items for which Residents are Responsible

Dry cleaning, newspapers, hairdressing, shampoo and other toiletries, tissues, chiropody, television and telephone purchase/rental can be arranged, but these costs are not included in the room fees. Access to such services/products can be facilitated by us “at cost” and the actual prices are determined by the individual suppliers concerned, e.g. the shops, hairdressers etc. Other charges incurred might include a taxi fare for a hospital or GP appointment, and the cost of getting an extra member of staff in to accompany the resident to that appointment.

Temporary Absences

Where a privately-funded resident vacates his or her room (e.g. to go on holiday) a reduction of 10% is made to the fees for periods in excess of 14 days. However, stays in hospital do not normally qualify for such a discount.

Health

In order that we can provide residents with the right kind of assistance, we would expect them and/or their relatives to inform us of any matters relevant to their physical and mental well-being. This information is treated by us in the strictest confidence. We are happy for residents to administer their own medication (with the GP’s agreement) unless they request us to do it on their behalf. Should we become concerned about a resident’s competence to manage their own medication, we will discuss the matter with the resident, next-of-kin and GP.

Notice

It may occur that a resident requires regular and frequent attention from a nurse for an extended period of time. This is acceptable providing the nursing needs can be met by the District Nurse under the direction of the resident’s GP. When this is not possible, we will consult with the resident, his/her relatives, and the GP about more suitable arrangements for care, for example, in a registered nursing home.

Generally, we do not believe it is good practice to ask people to move unless they and/or their relatives feel it is in the resident’s best interest to do so. Where a person appears to us to be presenting a risk to the health and welfare of themselves (or others), every effort will be made on our part to assist in resolving these difficulties. However, in such circumstances it may be necessary to give a resident notice (four weeks), in which case every reasonable assistance will be offered to help find suitable alternative accommodation.

In the event that a resident wishes to leave Saffrons, we will be very happy to help with your move, though we do request you give us four weeks notice.

Gifts

We would request that residents do not tip staff or offer gifts. Although we appreciate the kind thought, all aspects of your care are covered by the fees.

Pets

Small pets (e.g. caged birds) may be permitted by mutual consent, and as long as other residents do not object.

Insurance

The building and contents a insured with a specialist insurance company and details are available on display in the main hall. This company will accept liability for loss or damage to your possessions up to a value of £500.

Should residents wish to keep money or valuables in their room, these should be stored in a locked drawer or cabinet. If requested we can provide this facility. We undertake to safeguard small items of value in our locked cabinet for which a receipt will be given. In general, items of value are always best kept with a trusted relative, solicitor or a safe deposit box. We recommend that a record of your possessions is maintained.

Smoking

Residents and their guests are not allowed to smoke in the Home.

Records

As a registered Care Home, we are obliged to keep records on all residents. These records contain medical and personal information, and details of your next-of-kin. Under the 1984 Data Protection Act you have the right to access the records. We will be happy to show you the information held but may require a few days notice.

Registration

The Home is registered as a Care Home with the Care Quality Commission, whose Inspectors visit regularly and are responsible for ensuring that standards are being maintained. The Home is also subject to visits from Environmental Health and the Fire Brigade.

Complaints Procedure

Should the resident or you representatives have any complaints about the service offered at the Saffrons, we hope they will be able to discuss them with us in order to deal with the problem promptly. A fuller version of the Complaints Procedure is displayed in the main hall. Where a complaint is not satisfactorily resolved, complaints should be made to:

Care Quality Commission
7th Floor, New Kings Beam House,
22 Upper Ground
London,
SE1 9BW
Tel: 03000 616161

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